It has always struck me as a double whammy having to pay the dentist for a root canal--in other words having to pay on top of having to experience severe pain--and so it must seem equally cruel for Nancy and Tom Stanley, whose vet keeps sending them bills and reminder notices for Baxter, their lab who passed away in February.
How cruel is that to receive a notice that its time to schedule your annual check up as well as a bill for medications (prepaid ones) that they know their beloved dog did not receive. Anyone hear of a refund?
I understand that signals do get crossed but shame on the vet for not pulling Baxter's file from the active ones. When the Stanleys finally heard from him, he admitted the file was still "active" because he was going to review it. It was, he admitted " a terrible administrative error."
Sounds like the Stanleys are due more than a refund and they do have the option of filing a formal complaint with the Pennsylvania Board of Veterinary Medicine, which almost seems like more trouble than its worth.
You can read the rest here, but I personally think a refund on that medicine and a sincere apology might be just what the doctor ordered.
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